Customer Service

SWFLN Webinars On-Demand

TitleDatePresenter
Is It True How to Verify Digital Sources Like a Rock StarMarch 06, 2020Dr. Stephanie Rollins
Readers' Advisory Meets Collection DevelopmentJanuary 30, 2020Stephanie Rollins, Ph.D
Cataloging Audio Resources (Closed Captioning Available)January 22, 2020Bobby Bothmann
Getting to Know Google Products, Services, and Tools: Part 2 (Closed Captioning Available) January 17, 2020Stephanie Rollins, Ph.D
Getting to Know Google Products, Services, and Tools: Part 1 (Closed Captioning Available)November 15, 2019Stephanie Rollins, Ph.D
Social Media - Expanding Your Digital Presence (Closed Captioning Available)October 09, 2019Brian Pichman
How Do We S.E.R.V.E. Our Patrons? (Closed Captioning Available)August 28, 2019Linda Bruno
Patience IS a Virtue in Today's World!
(Closed Captioning Available)
August 08, 2019Linda Bruno
Customer Service Master Class: One More Thing
(Closed Captioning Available)
July 17, 2019Linda Bruno
Zero Budget Programming
(Closed Captioning Available)
June 07, 2019Stephanie Rollins, Ph.D
Building Online Courses for Staff and Patrons
(Closed Captioning Available)
May 30, 2019Brian Pichman
Turning Patrons Into Cheerleader
(Closed Captioning Available)
May 22, 2019Linda Bruno
Bridge the Digital Divide for Patrons with Disabilities Ensure Accessibility!
(Closed Captioning Available)
May 10, 2019Stephanie Rollins, Ph.D
Extra Smile Extra Mile
(Closed Captioning Available)
May 01, 2019Linda Bruno
How To Assist Patrons With Disabilities Most Effectively
(Closed Captioning Available)
April 30, 2019Heather Woodard
Refresh Your Reference Interview Skills (In Person and Virtually)
(Closed Captioning Available)
April 12, 2019Stephanie Rollins, Ph.D.
Refresh Your Reference Interview Skills (In Person and Virtually)
(Closed Captioning Available)
April 12, 2019Stephanie Rollins, Ph.D.
Customer Service Master Class: Catch 'Em by the Tail
(Closed Captioning Available)
March 14, 2019Linda Bruno
Customer Service Master Class: Catch 'Em by the Tail
(Closed Captioning Available)
March 14, 2019Linda Bruno
Using Pop Culture to Enhance Library Services
(Closed Captioning Available)
February 15, 2019Stephanie Rollins, Ph.D.
10 Tips for Guerilla Branding
(Closed Captioning Available)
February 5, 2019David Vinjamuri
Customer Service Master Class Rhodium Rules
(Closed Captioning Available)
January 16, 2019Linda Bruno
Customer Service Master Class: Let's Get Personal (Closed Captioning Available)November 8, 2018Linda Bruno
Customer Service Like a Rockstar (Closed Captioning Available)September 13, 2018Brian Pichman
Power to the Introverts and Extroverts (Closed Captioning Available)July 27, 2018Linda Bruno
What Library School Didn’t Teach You: Dealing with Difficult Behaviors (Closed Captioning Available)July 19, 2018Linda Bruno
Beyond Twitter and Facebook: Fostering Community and Collaboration With Social Media (Closed Captioning Available)June 6, 2018Paul Signorelli
Fostering Community Collaboration with Facebook (Closed Captioning Available)May 02, 2018Paul Signorelli
Making Libraries Accessible: Focusing on the User, Outreach, Programs & Workshops (Closed Captioning Available)April 24, 2018Stephanie Rollins, Ph.D.
Fostering Community and Collaboration With Twitter (Closed Captioning Available)April 18, 2018Paul Signorelli
SMILE: Communication Across Generations (Closed Captioning Available)March 14, 2018Claudia Monte
DigiRef Academy: Serving Veterans (Closed Captioning Available)February 20, 2018Stephanie Rollins, Ph.D.
Roam Your Community and Meet Them on Their Turf (Closed Captioning Available)January 10, 2018Jill Hurst-Wahl
Free Resources for Pictures and Graphics (Closed Captioning Available)November 30, 2017Diana Silveira
E for EVERYONE: Ensuring Your e-Resources are Accessible to All, Part 2 (Closed Captioning Available)November 21, 2017Stephanie Rollins, Ph.D.
Homeschool Families and Your Library (Closed Captioning Available)November 15, 2017Kelsey Bates
Serving Diverse Communities with Digital Literacy (Closed Captioning Available)November 07, 2017Paul Signorelli
Getting to Know Your Users (Closed Captioning Available)November 03, 2017Diana Silveira
SMILE: The Art of Negotiating (Closed Captioning Available)August 16, 2017Claudia Monte
Diversity Discovery Institute: H is for Hidden Barriers (Closed Captioning Available)July 21, 2017Mary Martinez
SMILE: Delivering Excellent Customer Service Skills (Closed Captioning Available)November 2, 2016Claudia Monte
Customer Service at the LibrarySeptember 19, 2012Steve Wishnack, President, Think & Do Inc.