| Customer Service from the Inside Out | June 11, 2021 | Linda Bruno |
| Is It True How to Verify Digital Sources Like a Rock Star | March 06, 2020 | Dr. Stephanie Rollins |
| Readers' Advisory Meets Collection Development | January 30, 2020 | Stephanie Rollins, Ph.D |
| Cataloging Audio Resources (Closed Captioning Available) | January 22, 2020 | Bobby Bothmann |
| Getting to Know Google Products, Services, and Tools: Part 2 (Closed Captioning Available) | January 17, 2020 | Stephanie Rollins, Ph.D |
| Getting to Know Google Products, Services, and Tools: Part 1 (Closed Captioning Available) | November 15, 2019 | Stephanie Rollins, Ph.D |
| Social Media - Expanding Your Digital Presence (Closed Captioning Available) | October 09, 2019 | Brian Pichman |
| How Do We S.E.R.V.E. Our Patrons? (Closed Captioning Available) | August 28, 2019 | Linda Bruno |
Patience IS a Virtue in Today's World!
(Closed Captioning Available) | August 08, 2019 | Linda Bruno |
Customer Service Master Class: One More Thing
(Closed Captioning Available) | July 17, 2019 | Linda Bruno |
Zero Budget Programming
(Closed Captioning Available) | June 07, 2019 | Stephanie Rollins, Ph.D |
Building Online Courses for Staff and Patrons
(Closed Captioning Available) | May 30, 2019 | Brian Pichman |
Turning Patrons Into Cheerleader
(Closed Captioning Available) | May 22, 2019 | Linda Bruno |
Bridge the Digital Divide for Patrons with Disabilities Ensure Accessibility!
(Closed Captioning Available) | May 10, 2019 | Stephanie Rollins, Ph.D |
Extra Smile Extra Mile
(Closed Captioning Available) | May 01, 2019 | Linda Bruno |
How To Assist Patrons With Disabilities Most Effectively
(Closed Captioning Available) | April 30, 2019 | Heather Woodard |
Refresh Your Reference Interview Skills (In Person and Virtually)
(Closed Captioning Available) | April 12, 2019 | Stephanie Rollins, Ph.D. |
Refresh Your Reference Interview Skills (In Person and Virtually)
(Closed Captioning Available) | April 12, 2019 | Stephanie Rollins, Ph.D. |
Customer Service Master Class: Catch 'Em by the Tail
(Closed Captioning Available) | March 14, 2019 | Linda Bruno |
Customer Service Master Class: Catch 'Em by the Tail
(Closed Captioning Available) | March 14, 2019 | Linda Bruno |
Using Pop Culture to Enhance Library Services
(Closed Captioning Available) | February 15, 2019 | Stephanie Rollins, Ph.D. |
10 Tips for Guerilla Branding
(Closed Captioning Available) | February 5, 2019 | David Vinjamuri |
Customer Service Master Class Rhodium Rules
(Closed Captioning Available) | January 16, 2019 | Linda Bruno |
| Customer Service Master Class: Let's Get Personal (Closed Captioning Available) | November 8, 2018 | Linda Bruno |
| Customer Service Like a Rockstar (Closed Captioning Available) | September 13, 2018 | Brian Pichman |
| Power to the Introverts and Extroverts (Closed Captioning Available) | July 27, 2018 | Linda Bruno |
| What Library School Didn’t Teach You: Dealing with Difficult Behaviors (Closed Captioning Available) | July 19, 2018 | Linda Bruno |
| Beyond Twitter and Facebook: Fostering Community and Collaboration With Social Media (Closed Captioning Available) | June 6, 2018 | Paul Signorelli |
| Fostering Community Collaboration with Facebook (Closed Captioning Available) | May 02, 2018 | Paul Signorelli |
| Making Libraries Accessible: Focusing on the User, Outreach, Programs & Workshops (Closed Captioning Available) | April 24, 2018 | Stephanie Rollins, Ph.D. |
| Fostering Community and Collaboration With Twitter (Closed Captioning Available) | April 18, 2018 | Paul Signorelli |
| SMILE: Communication Across Generations (Closed Captioning Available) | March 14, 2018 | Claudia Monte |
| DigiRef Academy: Serving Veterans (Closed Captioning Available) | February 20, 2018 | Stephanie Rollins, Ph.D. |
| Roam Your Community and Meet Them on Their Turf (Closed Captioning Available) | January 10, 2018 | Jill Hurst-Wahl |
| Free Resources for Pictures and Graphics (Closed Captioning Available) | November 30, 2017 | Diana Silveira |
| E for EVERYONE: Ensuring Your e-Resources are Accessible to All, Part 2 (Closed Captioning Available) | November 21, 2017 | Stephanie Rollins, Ph.D. |
| Homeschool Families and Your Library (Closed Captioning Available) | November 15, 2017 | Kelsey Bates |
| Serving Diverse Communities with Digital Literacy (Closed Captioning Available) | November 07, 2017 | Paul Signorelli |
| Getting to Know Your Users (Closed Captioning Available) | November 03, 2017 | Diana Silveira |
| SMILE: The Art of Negotiating (Closed Captioning Available) | August 16, 2017 | Claudia Monte |
| Diversity Discovery Institute: H is for Hidden Barriers (Closed Captioning Available) | July 21, 2017 | Mary Martinez |
| SMILE: Delivering Excellent Customer Service Skills (Closed Captioning Available) | November 2, 2016 | Claudia Monte |
| Customer Service at the Library | September 19, 2012 | Steve Wishnack, President, Think & Do Inc. |
