Providing digital reference well and skillfully demands a very specific and well developed skill set: reference interviewing, a rapid and broad grasp of online resources, the ability to type quickly and accurately, the ability to maintain contact with the patron while simultaneously remaining engaged in searches, and the ability to manage more than one, online transaction at a time. In addition, and very importantly, this form of reference demands enhanced communication skills; because the patron does not have the benefit of observing the librarian’s body language or tone of voice. The librarian must put forth particular effort to demonstrate that he or she is present and actively working with the patron. Digital reference, therefore, is not a form of reference that can be undertaken well without explicit training and practice.
SWFLN’s DigiRef Academy will offer training via both webinar and Face-to-Face workshops in essential Digital Reference skills: the mechanics of performing the service, specific practices for communicating effectively via chat, and in-depth examination of a variety of online sources. Participants will emerge from these sessions with significant levels of experience in providing Digital Reference, enhanced knowledge of online resources, and greater confidence about providing the service and sharing their skills with colleagues.
All the information covered in this series . . . . all in one place . . . . for you AND YOUR PATRONS to use 24/7/365!
SWFLN Webinars On-Demand